Success Stories
Zwicker Solutions has worked with a number of clients providing industrial engineering services on a variety of initiatives. Learn about specialized services through these success stories.
Database Implementation Project
Zwicker Solutions provided industrial engineering expertise on a database implementation project for a health profession regulator. This involved:
learning the current state of their systems and processes,
defining the requirements and scope of the project through business analysis
recommending solutions
facilitating the design of a new system and associated processes
completing technical solution design elements including database architecture, and
developing change management and implementation plans.
Operational Capacity Improvement
Zwicker Solutions provided industrial engineering services to improve the operational capacity of a non-profit organization, which was experiencing an increase in the volume of their clients, undermining their ability to meet service deliverables. This involved:
Process mapping to understand their current processes and identify opportunities for improvement
Business analysis to understand their current workload distribution and their resources, quantifying the capacity improvement needed
Recommending process solution alternatives
Facilitating development and implementation of the process solutions
Establishing a change management plan to communicate the change to their clients and ensure a seamless experience
Financial Reconciliation Initiatives
Provided industrial engineering expertise on several initiatives where the client was looking to improve the financial accuracy and accountability of a core service process. This involved working with departments across the organization to understand the various relevant systems within the process and identifying holes in their process that would allow for discrepancy. This enabled systems changes to improve process quality and consistency, decreasing the opportunity for human error. In one case, the implemented improvement designed by Zwicker Solutions was projected to save the client business $3M annually.
Key Performance Indicators
Worked with a business facing a significant hurdle renewing a contract with a major client: the client was requesting metrics quantifying their performance that the business had not been able to feasibly produce. The following industrial engineering practices were used in producing the required key performance indicators:
Understanding workflow and systems involved in operations
Analyzing work order data that quantified operations
Working with the client to confirm the calculations of the required metrics
Building a tool to process hundreds of thousands of work orders and automatically calculate the required metrics